FAQ

How do I receive a quote or estimate?
Do we offer sales & promotions?
How do I place an order?
Is there a minimum quantity that I have to order?
How can I pay for my order?
What is the expected lead time?
How will I know when my order ships?
Are products shipped assembled?
How long do I have to cancel my order?
What is the difference between inground, portable & surface mount?
Do I have to pay sales tax?

Q: How do I receive a quote or estimate?

You can receive a quote by calling our offices during business hours, fax, email or using the cart on our website. If you fax, email or call us we will need the model number of the product, the quantity and the zip code for delivery.

We request at minimum to obtain your shipping city, state, and zip in order for us to provide you with freight in the quote. If applicable, we will need to know the billing address as well.

After we have the information together, we will email or fax to you your quote with shipping cost and time to ship.

Q: Do we offer sales & promotions?

Yes – Sign-up for our email offers on our website.

Q: How do I place an order?

3 easy steps: 1-add products to the shopping cart. 2-send quote request. 3-approve quote and receive sales order confirmation.

We must send you a quote that will include lead times and shipping charges. Shipping charges are determined by the distance the freight must travel, the weight and the type of furniture that is being delivered. The order is placed once you approve the quote and a sales order is sent to confirm.

Q: Is there a minimum quantity that I have to order?

No, we have no minimum order requirements though some manufacturers do charge a minimum order fee. Ask your representative for more information about these fees.

Q: How can I pay for my order?

Major credit cards

We accept Visa, Mastercard, American Express, Discover and Paypal.

Purchase orders

Official purchase orders can be mailed, faxed or emailed. The terms for purchase orders is net 30 days to pay.

Prepay

Your order will be processed when check clears with the bank.

Deposit

A 50% deposit will secure your order. Balance is due when your is ready to ship.

Terms based on credit application approval.

You can fill out a credit application and terms of payment will be determined upon review and approval.

Q: What is the expected lead time?

Products that are shipped directly from our manufactureres generally ship in 3 to 5 business days. Products that are “manufactured-to-order” generally ship in 2 to 3 weeks; however, complicated orders may take longer.

Q: How will I know when my order ships?

Upon shipping of your order we will send your freight information along with the shipping carrier's name, carrier web site and shipment tracking number.

Q: Are products shipped assembled?

Most of our products ship “knocked-down” with final assembly completed by the buyer. You can find out if assembly is required on the product page. Products are shipped unassembled in order to minimize damage and to allow the item(s) to be packed in an efficient manner as to obtain the best shipping value.

Q: How long do I have to cancel my order?

Most orders are “Made to Order”. Once your order is in production the order cannot be cancelled. For orders that are not “Made to Order” you can cancel only if the goods have not reached the shipping department and are ready to ship.

Q: What is the difference between inground, portable & surface mount?

Portable - Ability to move a product from location to location, sometimes this product has the option for surface mounting.
Surface Mount - Certain products have pre-drilled holes in the frame, or flanges that can be mounted on the frame. Simply screw in a lag bolt to attach the product to the ground.
Inground - Product can be mounted in the ground for added security.

Q: Do I have to pay sales tax?

We are required by law to collect sales tax only for certain products and certain states. If we do not collect sales tax it is the responsibility of the customer to submit sales to the prevailing state.

↑ top